Sales Associate

Job Descriptions

• Ensure excellent customer experience by serving customer needs and processing sales.
• To be polite and helpful when dealing with customer queries or complaints - referring them to DM/ SM/SO when necessary.
• Trial room management as per customer traffic.
• Must try and maximize sales through multiple purchases without inconveniencing the customer
• Support in maintenance of stock through continuous management of stock levels and availability on floor through inward, outward and stock replenishment functions. Where stock room stock levels are low, must inform DM/SM/SO.
• Receiving and verifying merchandise shipment quality and quantity along with unpacking and categorizing assistance.
• Sorting, tagging and placing products onto racks, shelves and mannequins as per company standards.
• Must ensure that merchandise is laid out as per display principles, i.e. sizes & ratios are maintained.
• Assisting in price and discount checks, exchange/return product availability.
• Maintenance of an excellent standard of presentation and tidiness of the sales floor and till areas.
• Maintain all fixtures, fittings and merchandise so that they are always tidy and neat. 
• Undertake duties such as, assisting with layout changes - including moving, assembling fixtures and counters.
• Remain alert to ensure that shop lifting/internal shrinkage is minimal.

Competencies