Executive Information Technology

Corporate- End user support (IT)

Key Responsibilities:

• Provide first and second-level technical support to end users via phone, email, remote tools, or in person.
• Troubleshoot and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and peripherals.
• Install, configure, and maintain operating systems, business applications, and IT equipment.
• Manage user accounts, permissions, and access rights in Active Directory, Microsoft 365, and other enterprise systems.
• Document incidents, service requests, and resolutions in the ITSM system (e.g., ServiceNow, Jira).
• Collaborate with other IT teams (network, infrastructure, security) to escalate and resolve complex issues.
• Support onboarding and offboarding processes, including device provisioning and decommissioning.
• Maintain IT asset inventory and ensure compliance with company policies and security standards.
• Educate users on best practices for IT usage, security, and self-service tools.
• Participate in IT projects, upgrades, and rollouts as needed.

Competencies